Privacy Policy

1. Introduction

Moolore ("we", "us", "our") is committed to protecting the personal data of our participants, website visitors, and enquirers. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to your personal information.

This policy applies to all data collected through our website at moolores.pro, through our registration and contact forms, and in connection with our educational programmes. It is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Contact details: Full name, email address, phone number (if provided)
• Enquiry information: Messages submitted via our contact form
• Programme registration data: Name, contact details, and payment confirmation when enrolling in a programme
• Usage data: IP address, browser type, pages visited, and session duration via analytics tools (if cookies are accepted)

We do not ask for or store any personal financial data (account numbers, transactions, etc.) at any point. Our educational sessions focus on tools and methods — not your personal financial information.

3. How We Collect Data

• Contact and enquiry forms on our website
• Programme registration and enrolment processes
• Cookies and similar technologies (with consent) — see our Cookie Policy
• Direct correspondence by email or phone

4. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following bases:

• Consent: Where you have submitted a form or accepted cookies
• Contract performance: To deliver and administer programmes you enrol in
• Legitimate interests: To respond to enquiries and improve our services, where these interests are not overridden by your rights

5. How We Use Your Data

• To respond to your enquiries and provide programme information
• To process enrolments and administer programme delivery
• To send relevant programme updates and session reminders (you may opt out at any time)
• To improve the content and delivery of our sessions based on feedback
• To comply with applicable legal obligations

We do not use your personal data for unsolicited marketing without your prior agreement. We do not sell or rent your data to any third party.

6. Data Sharing

We may share your personal data with:

• Payment processors: To handle programme enrolment fees securely
• Analytics providers: Such as Google Analytics, if cookies are accepted, to understand how our website is used
• Service providers: Who assist us in delivering communications (e.g. email platforms), under strict data processing agreements

All third-party processors are required to handle data in accordance with applicable law and our instructions. We do not share data with advertising networks or data brokers.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Enquiry data: up to 12 months from the date of last contact
• Programme registration records: up to 3 years for administrative and legal purposes
• Cookie and analytics data: as set by third-party services (typically 14–26 months)

You may request deletion of your data at any time — see Section 9 below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure HTTPS transmission on our website
• Access controls limiting data to authorised team members only
• Use of reputable third-party platforms with established security practices
• Regular review of data handling procedures

In the event of a data breach that poses risk to your rights, we will notify affected individuals and relevant authorities as required by the PDPA 2010.

9. Your Rights

Under the PDPA 2010 and applicable Malaysian law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent to processing at any time (where consent is the legal basis)
• Object to processing based on legitimate interests
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

10. Cookies

We use cookies to improve the browsing experience on our website. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies required for website function cannot be disabled.

11. Third-Party Links

Our website may contain links to external websites or tools. We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before providing any personal data to them.

12. Children's Privacy

Our programmes are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For significant changes, we will provide notice where appropriate (e.g., via email to registered participants).

14. Contact

For any data-related enquiries or to exercise your rights:

• Data Controller: Moolore
• Email: [email protected]
• Address: No. 9, Persiaran Perdana, 62000 Putrajaya, Malaysia
• Phone: +60 13-882 6047